Sage MAS 90 Site Map

In many cases manufacturers and distributors of products can utilize the Sage MAS 90 standard Return Merchandise Authorization module. However when your requirements exceed the standard features of the RMA module, Service and Warranty Management for Sage MAS 90 is an excellent alternative. This chart compares the key functions between each system so that you can choose which product will work best for your organization.

Function	Service and Warranty Mgt	Sage MAS 90 RMA
Warranty Tracking
Warranty Period Associated with Item	Yes	Yes
Warranty based on Days, Weeks, Months, or Years	Yes	No
Warranty begins on Invoice Date or Ship Date	No	Yes
Report on Items by Warranty Code	Yes	No
Distinguish Between Labor and Parts Warranty	Yes	No
Sell Extended Warranties	Yes	No
At time of initial sale	Yes	No
As an add-on at some point in the future	Yes	No
Warranty Expiration Reporting	Yes	Yes
Change Warranty during Invoice Data Entry	No	Yes
Demo/Loaner Tracking
Allow the issue of a "Loaner" unit	Yes	No
Ship Demo/Loaner Units to Customers or field staff — track who has units and where they were shipped	Yes	No
Remove Demo/Loaner units from available inventory, but don't post them as "Sold"	Yes	No
Ship Demo/Loaner Units from "Demo/Loaner Warehouse"	Yes	No
RMA Tracking
Issue RMA for one or multiple items	Yes	Yes
Send a "Loaner" unit to customers while broken unit is being repaired	Yes	No
Process a Warranty Replacement	Yes	Yes
Process a Credit Return	Yes	Yes
Issue an RMA for the Repair and return of equipment	Yes	Yes
Provide report to warehouse for expected returns	Yes	Yes
Allow shipping department to receive Returned product	Yes	Yes
Print a Bar Code Tracking Label for returned product	Yes	No
Track RMA Expiration Dates	Yes	Yes
Return to Vendor for Credit	No	Yes
Return to Vendor for Replacement	No	Yes
Xpress Sales Order Entry	No	Yes
Equipment Repair
Process a Repair Order	Yes	No
Add Repair Parts to Service Order	Yes	No
Add Diagnostic Codes to Service Order	Yes	No
Add Labor Charges and associated costs to Service Order	Yes	No
Allow Multiple Items to be serviced on a single Service Order	Yes	No
Track Service Status by Service Item	Yes	No
Allow Individual Service Items on a Service Order to be closed, returned to customer, and billed separately from other Service Items on the same Service Order	Yes	No
Track Service Item Status History	Yes	No
Allow individual Service Items on a Service Order to have separate resolutions (e.g., one item is returned for credit while another item on the same order is repaired and returned)	Yes	No
Items closed for billing can generate an invoice for the repair of the items.	Yes	No
Returned Items
Items Returned for Warranty Replacement can generate a Credit Memo	Yes	Yes
Items Returned for Warranty Replacement can generate an Inventory Transaction Adjustment Entry	Yes	No
Items returned for Credit can generate a Credit Memo	Yes	Yes
Items returned for Credit can generate an Inventory Transaction Adjustment Entry	Yes	No
Automatic Restocking Fees	No	Yes
Reporting
Failure Analysis	Yes	No
Service Technician Profitability Analysis	Yes	No
Service History	Yes	No
Customer Service Activity Analysis	Yes	No
Service Items owned by customer	Yes	No
Warranty Expiration Reporting	Yes	Yes